VGVN Touts 500k Members: Does It Really Mean Anything?
Posted by Zachary Knight in Politics and Law on April 5, 2013
Over the last few weeks, the Video Game Voters Network, the astroturf group set up by its parent the Entertainment Software Association, has been touting that it has over 500,000 members. While this number may sound really impressive on the surface, it doesn’t really hold up to reality. Take this graphic it just posted to Twitter:
500,000 members is a lot but are there really that many? Are they really active and engaged in the work of the VGVN? To answer this, let’s first take a look at what it takes to become a member of the VGVN. Here is its sign up form:
If you don’t notice something wrong up front, let me explain. To become a member of the VGVN all one has to do is fill in an email and a zip and you are done. No further steps, nothing. Pretty simple. With such a simple method to become a member, then what is to stop a lot of people from joining. There is no risk, no effort. With such a simple form, how do they prevent people from signing up multiple times? With this form, I could sign up with all 8 of my current email addresses (yes I have 8, probably more) and I would count as 8 members. So how do they account for that possibility?
If the process of signing up is so simple, what incentive is there to drop out of the organization? Is there even a way to do that? Does the VGVN have any way to measure engagement in the organization outside of those who simply sign up? Not as far as I can tell. With no meaningful method of establishing activity in the organization, what is the point of touting this number? It would seem that this is merely a smokescreen to make it sound like this organization is worthwhile and effective, when it may very well not be.
But aside from the questionable nature of the membership numbers, the primary concern we should be considering here is how much weight these “500,000 gamers” have in the overall direction of the organization. As I mentioned in the opening, the VGVN is owned by the ESA, the largest lobbying organization for game publishers. What happens when the interests of the gamers represented by the VGVN clash with the interests of the publishers represented by the ESA? Look no further than last year’s Stop Online Piracy Act debate.
For many months, the ESA openly claimed support of SOPA. They claimed it was necessary to protect their members’ interests and profits from online piracy. However, many consumer groups opposed the legislation as it would have had severe unintended consequences for free speech online. Many consumer organizations were in opposition of SOPA except the VGVN. Throughout the whole debate and the site blackouts all over the internet, the VGVN never once spoke up in support of its members. It never once said a single thing in regards to SOPA. Despite many attempts to contact someone at the VGVN, I never once heard back from them. This event showed that those 500,000 members it claims to represent don’t matter when the interests of its publisher controlled master clash.
So what should you do if you are a “member” of the VGVN? That’s up to you ultimately. However, my suggestion is to unsubscribe. I have no idea if that will delete you completely and you will no longer be counted when it touts its numbers, but at least it sends some kind of message. My other suggestion is to join a gamer organization that actually cares about you. One that is independent of any corporate masters. A group like the Entertainment Consumers Association. (disclaimer, I am a member and work with them over at Game Politics as well as other aspects) This group has done wonders over the years to protect the rights and interests of gamers. Yes it costs money to be a member and to stay a member, but the benefits you get in return far outweigh the costs.
Don’t be fooled by big numbers like those touted by the VGVN. Those are mere distractions from what really matters, its record. What does it really stand for and who is it really speaking up for. That is what matters in the end. If it is not 100% on your side, then you should not be on its side.
What Does It Mean To Win Worst Company In America?
Posted by Zachary Knight in Game Philosophy on March 26, 2013
Last year, Electronic Arts came out of nowhere and won The Consumerist’s annual Worst Company in America competition. This competition was designed to highlight the worst of the worst companies when it came to its consumer presence. When EA graciously accepted the award, it kindly reminded voters just who its real competition is by listing previous award winners.
We’re sure that British Petroleum, AIG, Philip Morris, and Halliburton are all relieved they weren’t nominated this year. We’re going to continue making award-winning games and services played by more than 300 million people worldwide.
What does it mean for the games industry, and EA specifically, to be likened to some of the largest insurance, oil, tobacco and weapons companies in the world? Companies that have a more direct connection to the quality of life of billions of people. What does it mean to be crowned worst of the worst in America?
Regardless of the over impact or seriousness of its faults, we know much of what EA did to win that award. Online passes, NFL monopolies, Spore, and Mass Effect 3, just to name a few. But really after all the brewhaha last year during and following the contest, what does it mean to be nominated a second time? Even after declaring that you were cleaning up your ways?
“I think we will see a dramatic shift in the company,” Lawder told CNET. “We’re not there yet. There’s still a ways to go before we’re considered a world-class customer experience.”
For the second year in a row, EA has been nominated for the Golden Poo award. It seems that despite Lawder’s claims, EA has yet to improve on its image. The whole SimCity thing hasn’t helped things out either. Things are so bad at EA, from a consumer perspective, that it handed Anheuser Busch a sound thrashing in the first round. Seriously, EA is worse than a beer monopoly wannabe. Add that to the list above of who EA is worse than.
So what can the games industry learn from this? Here are some lessons I think we should be paying attention to:
- If you have bad policies or terrible relations with your customers, they will complain and complain loudly. If they aren’t declaring you the worst company in America, they are certainly going to complain in private and in some cases publicly.
- Despite all the minor flaws that grate on our customers’ nerves, it is the big fiascoes that will send them over the edge. People understand that companies are run by other people. They understand that sometimes things just won’t go right or that mistakes happen. They can brush off a good number of flaws and frustrations. However, when you make such boneheaded disasters as SimCity, Spore or Mass Effect 3, you will send your customers into a frenzy.
- Making promises of change and then doing nothing positive quickly will not make people happy. EA won the award last year due to years of neglect and abuse of its customers. All that culminated in the award. People expected some kind of change for the better. Instead, they received empty promises and even bigger blunders. People expect and deserve to be treated well if they are expected to buy your products.
- Bad policies are bad and deserve to die. Whether it is high prices, DRM, too much bad DLC or whatever, if people are complaining about it, something needs to be done. EA had many years of people complaining about always online requirements in thier games and other companies’ games, yet it learned nothing and implemented it in one of its most high profile games, with disastrous results. Failure to learn from your own and others’ past mistakes will doom you to repeat them and reap the rewards.
Those are just four big lessons to be learned. But the biggest is that your customers are king. If they are not happy, they will make you miserable. So let us all take a lesson from EA, even if it refuses to learn these lessons itself, and go out and serve your fans and customers well.
Super Podcast Action Committee – Episode 46 *LIVE*
Posted by Zachary Knight in Game News on March 26, 2013
On this week’s show we go live on Google + for a lengthy (video) discussion on the “RPG Camp” Kickstarter controversy, the results of the FTC’s latest Secret Shopper Survey to test ratings enforcement at retail, Sega’s decision to stop pulling Shining Force videos from YouTube and a whole lot more. Download Episode 46 now: SuperPAC Episode 46 (1 hour, 38 minutes) 240.0 MB.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us onFacebook, on Twitter @SuperPACPodcast and Google +. You can send us feedback on the show by dropping a note tosuperpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.
Super Podcast Action Committee – Episode 45
Posted by Zachary Knight in Game News on March 25, 2013
On this week’s show we talk about Congressman Frank Wolf’s hearing this week to slam video game violence, changes being made to the ESRB, the ESA’s plan for a PSA campaign, the latest SimCity news, and the results of the latest GamePolitics poll. Download Episode 45 now: SuperPAC Episode 45 (1 hour, 12 minutes) 66.6 MB.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us on Facebook, on Twitter @SuperPACPodcast and Google +. You can send us feedback on the show by dropping a note to superpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.
Super Podcast Action Committee – Episode 44
Posted by Zachary Knight in Game News on March 25, 2013
On this week’s show hosts Andrew Eisen and E. Zachary Knight discuss the first Tropes vs. Women video, “Bronies” and if rights holders should be a little kinder to fan projects, and the nightmarish launch of SimCity this week. Download Episode 44 now: SuperPAC Episode 44 (1 hour, 6 minutes) 60.4 MB.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us on Facebook, on Twitter @SuperPACPodcast and Google +. You can send us feedback on the show by dropping a note to superpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.
Super Podcast Action Committee – Episode 43
Posted by Zachary Knight in Game News on March 5, 2013
On this week’s show hosts Andrew Eisen and E. Zachary Knight are joined by James Fudge to discuss the new Six Strikes anti-piracy scheme, Time Warner Cable’s insistence that customers don’t want faster broadband and the latest poll on the PS4′s lack of backwards compatibility. Download it now:SuperPAC Episode 43 (1 hour, 14 minutes) 67.8 MB. You can also check out the show on YouTube if you prefer an unedited and more visual experience.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us onFacebook, on Twitter @SuperPACPodcast and Google +. You can send us feedback on the show by dropping a note tosuperpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.
Super Podcast Action Committee – Episode 42 *LIVE*
Posted by Zachary Knight in Game News on February 25, 2013
On this week’s show we try a live Google + Hangout – something we plan on doing once in awhile so our fans can interact with us more directly. Hosts Andrew Eisen and E. Zachary Knight are joined by James Fudge to talk about Sony’s two-hour long PlayStation 4 Press Conference and the sad news of layoffs at IGN, GameSpy, UGO and 1UP. Download it now: SuperPAC Episode 42 (1 hour, 14 minutes) 189MB.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us onFacebook, on Twitter @SuperPACPodcast and Google +. You can send us feedback on the show by dropping a note tosuperpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.
Super Podcast Action Committee – Episode 41
Posted by Zachary Knight in Politics and Law on February 25, 2013
Happy President’s Day! You know, the made-up holiday where we honor two presidents with one half-assed holiday. Don’t President Lincoln and President George Washington deserve separate days to be honored properly? Apparently not. Anyway.. on this week’s show hosts Andrew Eisen and E. Zachary Knight talk about the file-sharing case headed to the Supreme Court, the President’s executive order on cybersecurity, the latest poll results, and more. Let freedom ring! Download it now: SuperPAC Episode 41 (1 hour, 5 minutes) 60.2 MB.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us onFacebook (where there’s an app that will let you listen to the show), and on Twitter @SuperPACPodcast. You can send us feedback on the show by dropping a note to superpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.
Patent Troll Lays Claim To Podcasts; Demands Payment
Posted by Zachary Knight in Politics and Law on February 12, 2013
Originally published on Game Politics.
Not even a year into its life, the Super Podcast Action Committee may be coming to a bitter end. Unbeknownst to its co-hosts or producer, it was violating a patent with every episode recorded and published for your listening pleasure. With the potential licensing fees and damages needed to be paid, it would kill the Super PAC over night.
That is, if Personal Audio has its way in court. Personal Audio is the holder of a patent, 8,112,504, which it claims grants it complete ownership of the podcast format. Yes, until Personal Audio created its patent no one thought of using the internet to stream or otherwise distribute episodic recordings of news, commentary, reviews or anything else people use podcasts for.
While Personal Audio has not quite set its sights on the Super PAC, it has begun its legal battle with several popular podcasts. Its current targets include Adam Carolla’s “ACE Broadcasting,” HowStuffWorks and Togi Entertainment.
The primary claim in contention here is Claim 31 of the patent which reads:
Apparatus for disseminating a series of episodes represented by media files via the Internet as said episodes become available
It goes on to describe an “apparatus” that basically boils down to anything connected to something else to allow transfer of the podcast. That means, your computer connected to the host server over the internet qualifies and any podcast using that “apparatus” violates this patent.
While patent trolling is nothing new, it is frustrating that the US patent system still allows for these kinds of actions. What is equally frustrating is that Personal Audio operates out of an empty office in East Texas in order to take advantage of the patent friendly courts in that region, a common patent troll tactic.
Luckily for the Super PAC and many others, the EFF is looking to help any podcasts who have been sent demand letters over this patent.
Super Podcast Action Committee – Episode 40
Posted by Zachary Knight in Game News on February 11, 2013
This week hosts Andrew Eisen and E. Zachary Knight talk about fresh Xbox 720 rumors, new game bills in America, the releases cycle of the Ouya, and last week’s GamePolitics Poll. All this and more awaits in Episode 40. Download it now: SuperPAC Episode 40 (1 hour) 55.5 MB.
As always, you can subscribe to the show on iTunes and use our RSS Feed to add the show to your favorite news reader. You can also find us on Facebook (where there’s an app that will let you listen to the show), and on Twitter @SuperPACPodcast. You can send us feedback on the show by dropping a note to superpacpodcast@gmail.com.
Credits: The Super Podcast Action Committee is hosted by E. Zachary Knight and Andrew Eisen, and produced by James Fudge. Music in the show includes “Albino” by Brian Boyko and “Barroom Ballet” by Kevin MacLeod. Both are in the public domain and free to use. ECA bumper created by Andrew Eisen.




